Crestron Electronics Inc

  • Data Analyst

    Job Locations US-NJ-Rockleigh
    Job ID
    2018-5580
    Category
    Sales Support
  • Why Crestron?

    At Crestron Electronics, Inc we build the technology that integrates technology.

    We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally.

    Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in one of the most exciting and fastest growing industries in the world!
    Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

    Overview

    We are seeking a polished, proactive, and professional analyst to support the Sales Operations team. In this role, you will  keep the management team informed on trends that are occurring with customers, Crestron Products and the overall support group.

    Responsibilities

    • Analyze and identify trends in Technical and Customer Support cases
    • Review new product and existing product cases for trends, using SAP, SAP Business Warehouse, and Oracle Service Cloud 
    • Maintain an Access database for additional product data and trending from product inception to current date
    • Rate support cases for management to help agents provide an optimal customer experience
    • Prepare and maintain weekly executive customer experience presentation 

    Qualifications

    • Minimum 2 years’ experience within the IT, AV or technology industry
    • Must have strong organizational, analytical, problem-solving, verbal and written communication skills
    • D&B knowledge required
    • Proficiency with Microsoft Office products, particularly PowerPoint Excel and Outlook
    • SAP knowledge is preferred
    • Oracle Service Cloud (RightNow) knowledge is preferred.
    • Familiar with a variety of the field's concepts, practices, and procedures
    • Electronics/Manufacturing industry preferred

    EOE/M/F/D/V

     

    Must be able to work in the US without sponsorship

    *LI-SD1

    Benefits
    At Crestron Electronics, we offer a competitive total compensation package including:  Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more!  We have new onsite state of the art fitness and wellness centers at our Headquarters in Rockleigh, NJ. 

     

    *No Solicitation*

     

    Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.

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