Crestron Electronics Inc

  • Technical Support Specialist

    Job Locations US-TX-Plano
    Job ID
    2018-5563
    Category
    Sales Support
  • Why Crestron?

    At Crestron Electronics, Inc we build the technology that integrates technology.

    We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally.

    Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in one of the most exciting and fastest growing industries in the world!
    Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

    Overview

    We continue to experience rapid growth as we invest in resources and create new opportunities; as a result, we have exciting opportunities for a Technical Support Specialist to join our team at our new, state-of-the art facility in Plano, Texas. 

     

     

     

    Responsibilities

    • Provide phone support to our dealer network
    • Provide detailed and accurate case information
    • Listen actively and provide appropriate advice based upon each customer's needs
    • Technical Support staff are responsible for tier 1 technical support calls, administrative tasks, and proper escalation of cases to the national Applications Engineers

     *LI-TC1

    Qualifications

    • BS in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program
    • In lieu of college coursework, 1-3 years of experience in A/V Integration, Help Desk, or Technical Support will be considered
    • Knowledge of Audio/Video products, networking, system design, and controls
    • Excellent communication and interpersonal skills
    • Ability to prioritize competing projects and deliver with confidence in a fast-paced environment
    • Meticulous attention to detail and strong organizational sense
    • Motivated with the ability to work independently as well as part of a team
    • Strong computer skills; proficiency in MS Office
    • Must be able to work 9:00AM - 6:00 PM

     

     

    EOE/M/F/D/V 

     

    Benefits

    At Crestron Electronics, we offer a competitive total compensation package including:  Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more!  

     

    Must be able to work in the US without sponsorship

     

     

    *No Solicitation*

    Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.

     

     

    *LI-SP1

    IND-SP1

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