Crestron Electronics Inc

  • Applications Engineer

    Job Locations US-TX-Plano
    Job ID
    2018-5370
    Category
    Sales Support
  • Why Crestron?

    At Crestron Electronics, Inc we build the technology that integrates technology.

    We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally.

    Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in one of the most exciting and fastest growing industries in the world!


    Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

    Overview

     

    We continue to experience rapid growth as we invest in resources and create new opportunities; as a result, we have exciting opportunities for an Application Engineer to join our team at our new, state-of-the art facility in Plano, Texas. 

     

    We are seeking a polished, proactive, and professional Applications Engineer to provide problem resolution and education on hardware and software integrations. In this role, you will focus on providing outstanding customer-driven support in a firm that cultivates a close-knit and collaborative corporate culture.

    Responsibilities

      

    • Maintain expert level knowledge of Crestron products and applications providing support to dealers via phone and remote applications
    • Respond to advanced/Tier 2 escalated calls and inquiries from dealers, partners and end-users
    • Actively drive and manage the technology and troubleshooting process
    • Identify and provide reliable solutions for all technical issues ensuring complete customer satisfaction through all stages of the process
    • Listen, understand and clearly develop a process for resolving customer issues
    • Resolve customer issues and difficulties in a manner that is consistent with Crestron’s mission, values, and financial objectives

     

    Qualifications

    • Minimum two years of experience in computer networking and/or audio video integration required
    • BA/BS in Engineering discipline or similar Crestron Technical experience required
    • Equivalent professional experience in a similar controls industry role will be considered in lieu of a degree
    • Professional phone etiquette and demeanor
    • Excellent written and verbal communication skills
    • Strong customer service orientation and personal drive to resolve dealer issues
    • C# or other programming experience are preferred
    • Attention to detail and high level of accuracy  

     

    EOE/M/F/D/V 

     

    Benefits

    At Crestron Electronics, we offer a competitive total compensation package including:  Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more!  

     

    Must be able to work in the US without sponsorship

     

     

    *No Solicitation*

    Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.

     

    *LI-JC1

     

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