Crestron Electronics Inc

  • Service Desk Support

    Job Locations US-NJ-Rockleigh
    Job ID
    2018-5321
    Category
    Administration & Operations
  • Why Crestron?

    At Crestron Electronics, Inc we build the technology that integrates technology.

     

    We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world.  Our clients include Google, Microsoft, AmazonLinked In and many others.  

     

    Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

    Overview

    We continue to experience rapid growth as we invest in resources and create new opportunities, as a result, we have exciting opportunities for a Service Desk Support Specialist to join our I.T Service team in Rockleigh, NJ 07647. The successful candidate will be highly motivated with a good technical support background, great communication and customer service skills, be a quick learner, and have the ability to multi-task and solve computing or communications issues in a firm that cultivates a close-knit and collaborative corporate culture.

    Responsibilities

    • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop services.
    • Ensure network connectivity to the desktop, printers, copiers and scanners.
    • Respond to requests for technical assistance in person, via phone, electronically or remotely.
    • Demonstrates exceptional customer service and interacts effectively with users.
    • Provide technical support involving desktop, laptop, hand held devices, network hardware or network services.
    • Knowledge of Windows technologies, support and process lifecycles in enterprise systems.
    • Basic Understanding of TCP/IP desktop configurations.
    • Deploy, configure, and troubleshoot standard and proprietary supported applications
    • Records incident and status information in a timely / accurate fashion using the appropriate tools in order to communicate and update customers.
    • Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management;
    • Provide technical support for meetings by responding to meeting requests and providing audio/visual support during meetings and conferences including audio recording, broadcasting, camera operation, bridge lines, projectors, etc.
    • Track and update the movement of all IT assets (laptops, desktops, printers, software licenses, etc.)
    • Re-image desktops and laptops, as needed, and deploy new equipment to end users
    • Ability to work well under pressure and to meet deadlines as needed
    • Work with cross-functional team members to assess and resolve end user Desktop issues.
    • Will be required to support other buildings within the same campus / Cresskill / OB on an as needed basis.
    • Special Projects as assigned

    *LI-MT1

    Qualifications

    • Bachelor's Degree in Computer Science, Information Engineering or other related area is required
    • Minimum 2 years working in a Service Desk environment is required
    • Excellent communication and interpersonal skills
    • Excellent multi-tasking skills.
    • Ability to prioritize and performs a variety of concurrent tasks
    • Strong customer service skills and attention to detail
    • Basic knowledge of deployment, configuration and troubleshooting of workstation hardware and software
    • ITIL knowledge preferred
    • Ability to work independently and as part of a team
    • Must be able to lift up to 50 lbs

    EOE/M/F/D/V

     

    Benefits
    At Crestron Electronics, we offer a competitive total compensation package including medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more! 

    We have new onsite state of the art fitness and wellness centers at our Headquarters in Rockleigh, NJ. 

     

    Must be able to work in the US without sponsorship

     

    *No Solicitation*

    Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.

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