Crestron Electronics Inc

Applications Engineer

Job Locations US-TX-Plano
Job ID
2018-5228
Category
Sales Support

Overview

At Crestron Electronics, Inc. we build the technology that integrates technology.

 

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world.  Our clients include Google, Microsoft, AmazonLinked In and many others.  We are the leaders in the most exciting and opportunistic industry in the world!

 

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

 

We continue to experience rapid growth as we invest in resources and create new opportunities; as a result, we have exciting opportunities for an Application Engineer to join our team at our new, state-of-the art facility in Plano, Texas. 

 

We are seeking a polished, proactive, and professional Applications Engineer to provide problem resolution and education on hardware and software integrations. In this role, you will focus on providing outstanding customer-driven support in a firm that cultivates a close-knit and collaborative corporate culture.

Responsibilities

  

  • Maintain expert level knowledge of Crestron products and applications providing support to dealers via phone and remote applications
  • Respond to advanced/Tier 2 escalated calls and inquiries from dealers, partners and end-users
  • Actively drive and manage the technology and troubleshooting process
  • Identify and provide reliable solutions for all technical issues ensuring complete customer satisfaction through all stages of the process
  • Listen, understand and clearly develop a process for resolving customer issues
  • Resolve customer issues and difficulties in a manner that is consistent with Crestron’s mission, values, and financial objectives

Qualifications

  • BA/BS in Electrical Engineering or similar Crestron Technical experience required
  • Equivalent professional experience in a similar controls industry role will be considered in lieu of a degree
  • Minimum two years of experience in computer networking and/or audio video integration required
  • Professional phone etiquette and demeanor
  • Excellent written and verbal communication skills
  • Strong customer service orientation and personal drive to resolve dealer issues
  • C# or other programming experience are preferred
  • Attention to detail and high level of accuracy  At Crestron Electronics, we offer a competitive total compensation package including:  Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more!   Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.*LI-JC1

 

EOE/M/F/D/V 

 

Benefits

At Crestron Electronics, we offer a competitive total compensation package including:  Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more!  

 

 

*No Solicitation*

Any agency submittal to any and all employees of Crestron Electronics, Inc by any method of communication will be deemed, the sole property of Crestron Electronics Inc.

 

*LI-JC1

 

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