Crestron Electronics Inc

Technical Support Specialist

US-TX-Plano
Job ID
2017-5164
Category
Sales Support

Overview

Crestron Electronics is in growth mode. We are actively interviewing for Technical Support Specialists to help support our expansion plans in Plano, TX!

Responsibilities:

  • Provide phone support to our dealer network
  • Provide detailed and accurate case information
  • Listen actively and provide appropriate advice based upon each customer
  • Technical Support staff are responsible for tier 1 technical support calls, administrative tasks, and proper escalation of cases to the national Applications Engineers

Responsibilities

  • BS in (any one) Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program
  • In lieu of college coursework, 1-3 years of experience in A/V Integration, Help Desk, or Technical Support
  • Knowledge of Audio/Video products, networking, system design, and control
  • Excellent communication and interpersonal skills
  • Ability to prioritize competing projects and deliver with confidence in a fast-paced environment
  • Meticulous attention to detail and strong organizational sense
  • Motivated with the ability to work independently as well as part of a team
  • Strong computer skills; proficiency in MS Office
  • Must be able to work 9:00am-6:00pm

 

 *LI-TC1

Qualifications

Crestron provides an outstanding compensation package including medical, dental, prescription, 401K, tuition reimbursement, and a comprehensive time off policy.

Must be able to work in the US without sponsorship

Please note only applicants who meet the requirements listed in this ad will be considered

At Crestron, we build the technology that integrates technology. Our automation and control solutions for buildings and homes let people control entire environments with the push of a button, integrating systems such as A/V, lighting, shading, IT, security, BMS, and HVAC to provide greater comfort, convenience, and security. All of our products are designed and built to work together as a complete system, enabling you to monitor, manage, and control everything from one platform.

EOE/M/F/D/V

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